FREQUENTLY ASKED QUESTIONS

When to Order

We recommend ordering your cake as soon as you know the date of your event. However, if our calendar is not booked, orders may be made up to 7 days before the order date. Don’t hesitate to check with us to see if we can accommodate a specific date!

To secure your cake booking, we require a 50% non-refundable deposit. This is non-refundable or transferable. The remaining balance is due 28 days before your event. If your order is placed less than 28 days prior to your event, full payment is due at the time of order.

Editing an Order

You can make changes to your order as long as there are 14 or more days until your order is due. Just email us with the changes you would like, and we will review them and see if it changes the price of your order. The final date of any modifications to your order is due 14 days before your event.

Cancellation Policy

If you cancel within 28 days of your cake's due date, we will charge you the full price of the cake. If you cancel with more than 28 days of notice before your cake's due date, you will be refunded any payments sans the 50% non-refundable deposit.

Xia's Kitchen assumes no liability or responsibility after the order leaves our kitchen for pick up, or after the order has been delivered to the final address for delivery.

Our Buttercream

We use silky swiss meringue buttercream for all our buttercream cakes. Meringue is beaten until stiff and glossy, and then butter is added to create a light, sweet, and flavorful buttercream. 

 

Buttercream covered cakes are coated with a generous layer of buttercream around 1/4" thick. Exposed and nude cakes provide very minimalist finishes. If you are wanting to keep the cakes a day or two, we recommend opting for a fully coated buttercream cake. Due to the nature of the icing, buttercream cakes are not suited to warm days unless they can be kept away from direct heat and sunlight, or in an air-conditioned environment.

Serving Count

Next to all cake sizes on the website, we show how many servings there are. Our smallest size is just under 10 servings and our largest is about 100 servings. For receptions that require more than 100 servings, there are a couple of options:

  • Purchase a trio of decorated cakes to display at the reception, which together adds up to the number of desired servings; this creates an impressive display piece for guests to appreciate

  • Purchase one decorated cake for display and cake cutting and then supplement with some of our small cakes that are served from the venue kitchen

Customizing Designs

You can customize any of our designs. That can mean changing the color of the buttercream, the metallic luster dust used, the stencil applied, the flowers on top, and so on. Keep in mind, however, that we specialize in our own designs and not in those of other cake makers.

Available Designs

We are always working on new designs and the designs available on our website change periodically. To see all of the designs we currently have available, browse our signature designs

Serving & Storage

Buttercream cakes are best stored in the refrigerator and eaten at room temperature. All of our cakes are stored in the refrigerator before pickup/delivery to ensure smooth transportation. Please allow for cakes to come to room temperature before serving.

All of our cakes are served on a stiff 10" white cake board. 

Cake Stand Rental

To further simplify your wedding planning, we offer cake stand rentals for all wedding cakes purchased from Xia's Kitchen. Couples have the option to rent a 10" handcrafted cake stand with a walnut wood base at a cost of $25, plus a $75 refundable security deposit. Cake stands are due to be returned within three working days of your wedding date upon which the security deposit is repaid in the absence of any damage.

 

Dietary Restrictions

For nut allergies, we have a number of flavors that do not contain nuts. However, keep in mind that we do operate in a studio that processes nuts. 

 

Unfortunately, we do not provide gluten-free, nut-free, or vegan options at this time. However, we do have a vegan menu in testing and cannot wait to share it with you!

Pick Up & Delivery

For delivery, the price varies depending on the distance from our studio plus tolls. We deliver exclusively to the five boroughs of New York City, and certain areas of Long Island.  Please note, delivery prices listed during checkout are base prices and the final delivery price will be provided in the confirmation email. Feel free to send us your address details prior to ordering so we can give to an exact quote!

If you opt for delivery, one of our staff will deliver to your home or venue. Once our staff reaches the location, they hand off the cake to the contact you give us, who is often a member of the venue staff, a wedding coordinator, or the caterer. That person will set up the cake for display at the reception. Finally, the caterer or event staff will cut the cake and serve it to your guests.

Base prices for delivery are as follows:

  • Bronx - $25.05

  • Brooklyn - $20.00

  • Manhattan - $24.92

  • Queens - $23.58

  • Staten Island - $35.28
     

  • Nassau Long Island - $42.30

  • Suffolk Long Island - $66.33

If you are not interested in delivery, you can pick up your order from our cake studio in Midwood, Brooklyn for no charge. Once you place your order, we will send you pickup instructions. 

 

Feedback
We love to hear from you and welcome all feedback!
Email us to start a conversation and let us know if you have any questions, what you thought about our cakes, what we can be doing better, or just say hi!

© Copyright - Xia's Kitchen - missxia@xiaskitchen.com

  • Xia's Kitchen